Support

Questions, a problem, or an idea for the app? Write to us and a real person will read it.

Contact

You can also tap Settings › Send Feedback inside the app. It opens an email with your app and iOS version filled in, which helps us look into a problem faster.

Please don't send health details or personal information about the person you care for. We don't need them to help, and we'd rather never hold them.

Common questions

Does my data sync between my devices?

Yes. Everything syncs through your own iCloud account, automatically, whenever your iPhone is signed in to iCloud. We never see it. To check, open Settings in the app and look at the iCloud Sync row.

I got a new phone. Will my information come back?

Yes, as long as the new phone is signed in to the same iCloud account. Install the app, open it, and give it a minute to bring your records down from iCloud.

Can I get a copy of all my information?

Yes. In the app, open Settings › Export Data. It creates spreadsheet files for the active patient that you can save or send.

How do I delete everything?

Open Settings › Delete All Data in the app. This removes the records from your devices and your iCloud account and cannot be undone.

Medication reminders aren't appearing.

Check that notifications are allowed for Esperanza Health in your iPhone's Settings › Notifications, and that the medication has a reminder time and repeat days set.

Is this medical advice?

No. Esperanza Health organizes the information you enter. It does not give medical advice. Take any medication or treatment question to a doctor or pharmacist.

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